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Service and support from the people who made your Jellyfish.

Our experts know the ins and outs of the Jellyfish hardware, operating system, and software applications. We can help resolve most issues the same day that you report them.

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Peace of mind for your shared video workflow.

Every Jellyfish comes out of the box with three years of hardware repair coverage through its limited warranty, 30 days of complimentary technical support, and an onboarding kick-off call. Jellyfish Support gives you priority access to our team through phone, email, TeamViewer, and chat with a guaranteed same-day response. Our support also includes unlimited software updates, application support, and access to our media management software and high-level workflow consultations.


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    Priority access to technical support

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    Unlimited software updates

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    Access to media management tools and more

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    Collaborative video editing support

Hardware coverage

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    3 years of warranty are included with every Jellyfish purchase

Our Jellyfish Limited Warranty provides repair coverage for parts and labor directly from LumaForge. In specific cases, it may include advance replacement parts.

 

Coverage includes the following:

  • Advance replacement of parts

  • Replacement unit if necessary

  • Technical support walkthrough for hardware replacement

  • Options for contracted local technicians on-site (not available during COVID19 pandemic)

     

* Voiding warranty may occur through water damage, improper shipment, electrical surges, or the addition of 3rd party hardware.

Unlimited Software Updates

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    Maintain compatibility with your workstations

The Jellyfish comes with a suite of applications that are consistently updated to maintain compatibility with your environment. Our software updates often include new integrations and features. By signing up for Jellyfish support, you get unlimited updates to:

 

  • JellyfishOS

  • Jellyfish Manager

  • Jellyfish Connect

  • Jellyfish Media Engine

  • Kyno for Jellyfish

Workflow Support

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    Never skip a beat while collaborating with your team

Our team of video experts can guide you through the best practices of working in a shared environment and provide advice on the following platforms and workflows:

 

  • Adobe Creative Cloud

  • Final Cut Pro X

  • DaVinci Resolve

  • Avid Media Composer

  • Media Asset Management workflows

  • Data management workflows

  • Remote editing workflows

Available Plans and Pricing

1-year - $995

3-years - $2495

5-years* - $4995

*Includes extended 5-year hardware warranty. Available at the time of purchase.

How to buy

  1. Purchase Jellyfish Support with your new Jellyfish.

  2. Add or renew your support plan by emailing sales@lumaforge.com.

So what are you waiting for?
Let's get you a Jellyfish!

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