Jellyfish Support Icon 2x

Service and support from the people who made your OWC Jellyfish.

Our experts know the ins and outs of the OWC Jellyfish hardware, operating system, and software applications. We can help resolve most issues the same day that you report them.

Mobile Tower R24
Jellyfish mobile a 2x

Peace of mind for your shared video workflow.

Every OWC Jellyfish comes out of the box with three years of hardware repair coverage through its limited warranty, 30 days of complimentary technical support, and an onboarding call. OWC Jellyfish Support gives you priority access to our team through phone, email, and chat with a guaranteed same-day response. Our support also includes major software updates, application support, and access to our media management software and high-level workflow consultations.


  • Artboard 9 8

    Priority access to technical support

  • Updates 8

    Major software updates

  • software-8

    Access to media management tools and more

  • Workflow 8

    Collaborative video editing support

Hardware coverage

  • Hardware 8

    3 years of warranty are included with every OWC Jellyfish purchase

Our OWC Jellyfish Limited Warranty provides repair coverage for parts and labor directly from OWC. In specific cases, it may include advance replacement parts.

 

Coverage includes the following:

  • Advance replacement of parts

  • Technical support walkthrough for hardware replacement 


* Voiding warranty may occur through water damage, improper shipment, electrical surges, or the addition of 3rd party hardware.

Major Software Updates

  • Updates 8

    Maintain compatibility with your workstations

The OWC Jellyfish comes with a suite of applications that are consistently updated to maintain compatibility with your environment. Our software updates often include new integrations and features. By signing up for OWC Jellyfish support, you get major updates to:

 

  • OWC JellyfishOS

  • OWC Jellyfish Manager

  • OWC Jellyfish Connect

  • OWC Jellyfish Media Engine

  • Kyno for OWC Jellyfish

Workflow Support

  • Workflow 8

    Never skip a beat while collaborating with your team

Our team of video experts can guide you through the best practices of working in a shared environment and provide advice on the following platforms and workflows:

 

  • Adobe Creative Cloud

  • Final Cut Pro X

  • DaVinci Resolve

  • Avid Media Composer

  • Media Asset Management workflows

  • Data management workflows

  • Remote editing workflows

Available Plans and Pricing

1-year - $995

3-years - $2495

5-years* - $4995

*Includes extended 5-year hardware warranty. Available at the time of purchase.

How to buy

  1. Purchase OWC Jellyfish Support with your new OWC Jellyfish.

  2. Add or renew your support plan by emailing sales@lumaforge.com.

So what are you waiting for?
Let's get you a OWC Jellyfish!

Build Yours