
Peace of mind for your shared video workflow.
Every Jellyfish comes out of the box with three years of hardware repair coverage through its limited warranty, 30 days of complimentary technical support, and an onboarding kick-off call. Jellyfish Support gives you priority access to our team through phone, email, TeamViewer, and chat with a guaranteed same-day response. Our support also includes unlimited software updates, application support, and access to our media management software and high-level workflow consultations.
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Priority access to technical support
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Unlimited software updates
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Access to media management tools and more
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Collaborative video editing support
Hardware coverage
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3 years of warranty are included with every Jellyfish purchase
Our Jellyfish Limited Warranty provides repair coverage for parts and labor directly from LumaForge. In specific cases, it may include advance replacement parts.
Coverage includes the following:
Advance replacement of parts
Replacement unit if necessary
Technical support walkthrough for hardware replacement
Options for contracted local technicians on-site (not available during COVID19 pandemic)
* Voiding warranty may occur through water damage, improper shipment, electrical surges, or the addition of 3rd party hardware.
Unlimited Software Updates
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Maintain compatibility with your workstations
The Jellyfish comes with a suite of applications that are consistently updated to maintain compatibility with your environment. Our software updates often include new integrations and features. By signing up for Jellyfish support, you get unlimited updates to:
JellyfishOS
Jellyfish Manager
Jellyfish Connect
Jellyfish Media Engine
Kyno for Jellyfish
Workflow Support
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Never skip a beat while collaborating with your team
Our team of video experts can guide you through the best practices of working in a shared environment and provide advice on the following platforms and workflows:
Adobe Creative Cloud
Final Cut Pro X
DaVinci Resolve
Avid Media Composer
Media Asset Management workflows
Data management workflows
Remote editing workflows
Available Plans and Pricing
1-year - $995
3-years - $2495
5-years* - $4995
*Includes extended 5-year hardware warranty. Available at the time of purchase.
How to buy
Purchase Jellyfish Support with your new Jellyfish.
Add or renew your support plan by emailing sales@lumaforge.com.